A Terrible Asus Experience

So I bought an Asus laptop an year ago, and it had a 2 year warranty, which is pretty cool in my opinion. But just recently I had gathered up some money to upgrade that laptop from an HDD to an SSD. (Here's why)

But I really didn't want to void my warranty, so in order to upgrade my laptop without voiding my warranty I had to get t upgraded by the official Asus Service center. But... there isn't any service center in my city and going to the other side of the country and getting it upgrade by the Asus service center makes no sense (it would cost me the same as the laptop)

So I contact ASUS regarding this problem using there online chat feature. They suggest me to go to the service center, I tell them there isn't any service center in my city.

Then agent tells me to go to the place from where I bought the laptop from.

Cool, I said

I went a head and contacted the store from where I bought the laptop. The store told me very clearly that in their terms between Asus they don't handle any upgrades, they only handle repairs.

Well that's ... Disappointing

I go to Asus's site contact them again tell them all the details and they again recommended me to go to the store from where I bought the laptop

.

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This clearly shows that the agents have pretty less info about these things

I told them what the store told me when I contacted them

Then the Asus agent suggests me to file a complain using there "VIP" service, and I would receive the response within 48 hours!

And so I did that

I emailed Asus using there "VIP" thing and waited. 48 hours passed and still no reply.

It took them more than 74 hours to reply me.

OK, no problem, it's fine that they might have heavy traffic (they didn't mention it) or some other reason due to which it was delayed.

But the reply was kinda weird, the agent gave me 2 solutions, either wait till a service center opens up or to do it from a local market!

...

So I can get my laptop opened by the local market.... Doesn't that void my warranty?

(I live outside the US)

.

Let me confirm, I contact the Asus service again, tell him the issue, he then suggests me the same options, then I tell him the same answers and then I tell him the reply I got from the email. The agent's reply was ... Sir it voids your warranty if you get your laptop opened anywhere except the service center, and this email was written by our manager, you can contact him for more details.

I asked if they could connect me to him, and his reply is sorry sir we're in a different country, but you can email him!

I was to annoyed at that point to bother emailing them.

Every-time you chat with an Asus service agent, there first automated messages is hello, how can I help you and then an EU regulation. Then they either ask for your email or confirm it, then they ask for your device serial number or they ask for it. It's pretty annoying to do this a lot of times!